Justice April Mae Cagmat
Capitol Site, Cebu City, Philippines.
Phone: +63 9171139813
I orchestrate precision in financial planning and optimize healthcare operations with a meticulous eye for detail. My robust expertise in compliance, coupled with exceptional client relationship management, consistently drives efficiency and achieves strategic organizational goals. I thrive on leveraging this unique blend of financial acumen and operational insight to empower forward-thinking teams.
Outside work
Beyond my professional pursuits, I find joy in an active lifestyle, often hitting the gym, exploring scenic hiking trails, or enjoying refreshing swims and island hopping adventures. I also love expressing my creativity through cooking and dedicating my time to volunteer work with stray animals, embracing opportunities to give back to my community.
Email
Experience:
CREST Financial Planning
Client Service
Point of contact for a portfolio of 2 main financial advisers' 50+ key clients, fostering strong relationships and addressing inquiries promptly. Achieved a 95% client satisfaction rate through proactive communication and personalized financial guidance.
Data Systems
Maintained and updated over 500+ XPLAN client records with exceptional proficiency, ensuring data integrity and accessibility. Prepared comprehensive meeting packs for all client consultations, streamlining advisor workflow and enhancing presentation quality.
Compliance
Prepared and quality-checked all Fact Finds and Statements of Advice (SOAs), consistently achieving a 100% accuracy rate. Ensured strict adherence to regulatory standards, resulting in zero compliance breaches throughout my tenure.
CREST — Process & Risk
Workflow Management
Managed the end-to-end implementation of over 200 financial advice strategies annually, significantly improving operational efficiency by 15% through streamlined review and deployment processes. This directly enhanced advisor productivity and client satisfaction.
Risk Control
Proactively identified and mitigated an average of 10-15 potential regulatory risks quarterly related to privacy and compliance for advisers. This diligent oversight contributed to achieving a consistent 99% compliance rate and safeguarded the firm from potential breaches.
Portfolio Oversight
Oversaw client portfolios totaling over $50 million across HUB24 and MyNorth platforms, actively tracking performance for more than 150 client accounts. This comprehensive monitoring ensured investment strategies remained aligned with client objectives and firm standards.
Previous Role —
Ford Scott Financial Planning
During my tenure at Ford Scott Financial Planning, I significantly contributed to enhancing client service and operational efficiency across various administrative and support functions, directly impacting advisor productivity and client satisfaction.
Plan Support
Prepared over 250 comprehensive financial plans, valuations, and review meeting packs annually, contributing to a 95% client satisfaction rate based on post-meeting feedback and successful client reviews.
Meeting Coordination
Efficiently coordinated and scheduled approximately 300 client meetings per year, improving preparation efficiency by 20% through standardized documentation templates and streamlined communication workflows.
Data & Reporting
Maintained and updated over 1,500 client records within XPLAN CRM, implementing a new data validation process that reduced reporting errors by 10% and ensured data integrity for compliance audits.
Healthcare Authorization Experience
Authorizations
Increased approval rates by 15% through thorough eligibility verification and meticulous submission. Successfully processed over 1,500 healthcare authorizations annually, ensuring timely patient access to essential services.
Documentation
Maintained an impressive 98% accuracy rate on all submissions by leveraging EHR and CRM systems for data entry and validation. This precision significantly reduced rejections and ensured compliance with regulatory standards.
Revenue Capture
Optimized revenue by tracking authorized services and ensuring proper billing, resulting in a 10% increase in recovered revenue. Proactive follow-ups on outstanding authorizations contributed to improved financial outcomes for the practice.
Medical Billing & Compliance
Our comprehensive approach ensures financial health and patient satisfaction.
01
Coding Accuracy
Achieved a 99% accuracy rate in applying ICD-10, CPT, and HCPCS coding standards, processing an average of 500 claims per month. This precision minimized rejections and ensured swift processing for maximum reimbursement.
02
Claims Management
Successfully managed claims with an average turnaround time of 14 days, significantly reducing the denial rate by 20%. This proactive approach improved cash flow and accelerated revenue cycles for the practice.
03
Patient Support
Enhanced patient satisfaction scores by 15% through clear, empathetic billing explanations and a rapid 24-hour response time to inquiries. This focus on support improved patient understanding and reduced billing-related complaints.
The Billing Ecosystem
Technical Skills
XPLAN
Advanced proficiency in XPLAN for comprehensive financial planning, portfolio management, and client relationship management modules, ensuring accurate record maintenance and strategic advice delivery.
Platforms
Advanced proficiency with HUB24 and MyNorth for investment management and reporting. Experienced in utilising various superannuation and investment platforms including AdviserLogic and Netwealth for broader financial product administration.
Productivity
Expert user of Google Sheets, Docs, and Forms for collaborative project management and data entry. Advanced proficiency in Microsoft Excel for detailed data analysis, Word for comprehensive documentation, and PowerPoint for impactful presentations.
Data & Reporting
Proficient in Excel Sheets for database querying and data extraction. Experienced updating dashboards and reports using OrganiseIt cloud storage for key performance indicator tracking and data-safety.
Akumin XPLAN Expertise
Leveraging advanced functionality within Akumin XPLAN to streamline financial planning operations and enhance client service, ensuring precision and compliance across all processes.
XPLAN Navigation
1
Client Data Management
Maintained and updated over 1,500 client records, ensuring data accuracy, privacy, and accessibility within Akumin XPLAN. This meticulous record-keeping supported personalized client interactions.
2
Financial Planning & Strategy
Utilized Akumin XPLAN for comprehensive financial planning, including constructing customized investment strategies and generating precise Statements of Advice (SOAs) and Product Disclosure Statements (PDS).
3
Reporting & Compliance
Generated critical reports for portfolio performance analysis, compliance audits, and client reviews. Ensured all activities adhered to regulatory standards, maintaining data integrity and audit readiness.
HUB24 Platform Expertise
Leveraging comprehensive knowledge of HUB24 to manage investments and superannuation efficiently, ensuring seamless client service and robust portfolio administration.
Investment Portfolio Management
Expertly navigate HUB24 to execute trades, manage rebalancing, and oversee diverse investment portfolios, ensuring alignment with client objectives and market dynamics for optimal performance.
Superannuation Administration
Proficient in processing superannuation contributions, rollovers, and benefit payments within the HUB24 platform, maintaining compliance with regulatory requirements and optimizing client retirement strategies.
Reporting & Compliance
Generate detailed performance reports, compliance documentation, and financial statements directly from HUB24, providing transparent insights and supporting regulatory audits with precision.
MyNorth Platform Expertise
Leveraging MyNorth as a comprehensive investment and superannuation platform to manage client portfolios, ensure regulatory compliance, and facilitate various financial transactions with precision and efficiency.
Records of Advice (ROA) & Statements of Advice (SOA)
Skilled in generating and customizing client-specific Records of Advice (ROA) and Statements of Advice (SOA) within MyNorth, ensuring accurate representation of financial strategies and full compliance with legal requirements.
Fee Form Administration
Expertly process and manage Advice Fee Forms and Trustee Fee Forms, ensuring correct calculation, transparent disclosure, and timely submission for all client accounts on the MyNorth platform.
Product Transactions
Facilitate the seamless buying and selling of various investment products, managing asset allocations and rebalancing portfolios directly through the MyNorth platform to align with client objectives.
Core Soft Skills
Attention to Detail
Ensuring meticulous accuracy in all documentation and record-keeping, consistently achieving zero errors in compliance documentation and financial reports, which is critical for client trust and regulatory adherence.
Communication
Clearly articulating complex financial concepts in both written reports and verbal client presentations. Actively fostering team collaboration and ensuring all stakeholders are well-informed through effective interpersonal skills.
Organization
Proficient in structuring workflows and meticulously preparing for meetings to maximize efficiency. Successfully managed multiple concurrent client projects, streamlining processes to ensure timely and accurate delivery of financial advice.
Problem-solving
A proactive approach to identifying and resolving complex client issues or operational challenges. Adept at analyzing situations, developing strategic solutions, and implementing them effectively to achieve desired outcomes.
Client Relationship Management
Building and maintaining strong, trust-based relationships with clients through empathetic listening and tailored advice. Dedicated to understanding client needs and ensuring their financial goals are met with personalized care.
Adaptability
Thriving in dynamic environments and quickly adjusting to new regulations, market shifts, or technological advancements. Continuously learning and evolving strategies to maintain optimal performance and client satisfaction.
Education
University
BS Computer Science — University of the Philippines–Cebu.
2021
Relevant Coursework: Database Management, Systems Analysis, Software Development, Data Structures & Algorithms.
Secondary
Sisters of Mary School Girlstown, Talisay
2018
Technical Vocational Training: Dressmaking
Mechanical Drafting
Computer Systems Servicing
Certifications & Languages
Certified
Computer Systems Servicing CSS NC II Holder
Mechatronics Servicing NC II Holder
Languages:
English (Fluent)
Tagalog (Native)
Cebuano (Native)
Certifications & Professional Development
Relevant certifications, training programs, or professional memberships, demonstrating commitment to continuous learning and industry best practices. Each entry includes the certification name, issuing body, and year obtained.
Certified NC II Holder (Computer Systems Servicing)
Issuing Body: TESDA
Year: 2018
Certified NC II Holder (Mechatronics Servicing)
Issuing Body: TESDA
Year: 2018
XPLAN Certification
Issuing Body: IRESS
Year: 2024
Healthcare Compliance Training
Issuing Body: Medicare
Year: 2022
Financial Planning Foundations
Issuing Body: Charter
Year: 2025
Online Courses & Workshops
Issuing Body: Various Platforms
Year: Ongoing
Languages & Additional Skills
My linguistic capabilities and expanded skill set enhance my ability to connect with diverse stakeholders and contribute to various project needs.
Languages
  • English: Fluent/Native
  • Tagalog: Fluent/Native
  • Cebuano: Native
Additional Skills
Data Analysis
Proficient in interpreting complex datasets to identify trends, patterns, and insights that inform strategic decision-making and operational improvements.
Report Generation
Skilled in creating clear, concise, and impactful reports that translate data into actionable information for both technical and non-technical audiences.
Process Improvement
Adept at analyzing existing workflows, identifying inefficiencies, and implementing streamlined processes to enhance productivity and reduce operational costs.
Quality Assurance
Committed to maintaining high standards through meticulous review and validation processes, ensuring accuracy, completeness, and adherence to regulatory guidelines.
Customer Service Excellence
Dedicated to delivering exceptional service, resolving inquiries efficiently, and fostering positive relationships to ensure client satisfaction and loyalty.
My Value Proposition as Your Remote Associate
Precision & Compliance Expertise
Ensuring all financial advice meets stringent regulatory standards and is meticulously error-free, safeguarding your business from risks and ensuring accuracy.
Client-Centric Relationship Management
Building strong trust and delivering personalized service that strengthens client loyalty, fostering enduring partnerships and maximizing client satisfaction.
Operational Efficiency
Streamlining processes to deliver faster, more reliable service, optimizing your workflow, and reducing operational costs.
Continuous Learning & Adaptability
Staying current with the latest industry trends and financial regulations to provide cutting-edge guidance, keeping your business competitive and informed.
My Service Offerings
As your offshore Associate, I provide comprehensive support across various financial planning functions, designed to enhance efficiency and client satisfaction.
General Financial Plan Preparation
Drafting and reviewing financial plans, ensuring accuracy and alignment with client goals and regulatory requirements.
Client Portfolio Management
Assisting with portfolio monitoring, rebalancing recommendations, and performance reporting to optimize client investments.
Communication & Administrative Support
Managing client communications, scheduling, document organization, and general administrative tasks to streamline operations.
Compliance & Documentation
Ensuring all client files and processes adhere to industry compliance standards, maintaining meticulous records and audit trails.
Flexible Engagement Options
Choose the contract structure that best fits your business needs, from short-term trials to long-term partnerships.
2 Weeks Trial
A risk-free introduction to my capabilities, allowing you to assess my work quality and fit within your team.
1 Month Trial
An extended trial period for more in-depth project collaboration and a thorough evaluation of long-term potential.
6 Month Contract
Ideal for sustained project support or seasonal demands, offering dedicated assistance for half a year.
Full-Time 1 Year Contract
Commit to a long-term partnership for comprehensive, ongoing virtual associate support and seamless integration.
Contact Me
WhatsApp
+63 9171139813
Location
Capitol Site, Cebu City, Philippines, 6000.
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